We follow standard European sizes. All our styles are designed according to established industry standards for fit and sizing. We recommend selecting your regular size in all our styles. However, some customers may prefer going up a size in Brogues due to the shape of the shoe. If the shoes feel a bit snug, that’s alright as they will take the shape of your foot over time. The more you wear them, the more they mould themselves to you and the more comfortable they get. You can take a look at our size chart here.

Yes! Our juttis have a snug fit, but they will expand ever so slightly within a few hours of wearing. The jutti usually will take the shape of your feet for a more relaxed fit. The Sliders, Mules, Sandles are true to size and shall not expand.

We are pleased to offer exchanges
for all our products. To initiate an exchange, please follow these simple
steps:

Submit an Exchange Request:

Fill and submit our exchange form, or WhatsApp us at +91-93543 67919 with the following details:
- Your order number
- Reason for the exchange
- The product you would like in its place

Product Availability Check:

Upon receiving your exchange request, we will verify the availability of the new product.

Dispatch Your Product:

Please send the product you wish to exchange to our warehouse address:

GLAM STORY
C-5/25A, Basement, Ardee City, Sector-52, Gurgaon-122011, Haryana
Contact: +91-93543 67919

Processing the Exchange:

Once we receive your product, we will initiate the dispatch of your requested exchange product.

For more information on our returns and exchange policy, please refer to our official guidelines or contact us for assistance.

Store Credit

If an exchange is not possible due to stock availability, we will issue Store Credit equivalent to the product value. The Store Credit can be used for future purchases on our website.

Refund Policy

Refunds are only applicable if you receive the wrong product.

If you receive an incorrect item, please notify us within 48 hours of delivery by emailing kk.glamstory@gmail.com with your order details and clear photos of the product received.

After verification, you may choose either:

• A replacement with the correct product (subject to availability), or
• A full refund to your original payment method.

No refunds will be provided for any other reason, including but not limited to:

• Incorrect size ordered.
• Change of mind.
• Preference for another style or color.
• Product not fitting as expected.
• Delivery delays.
• Any reason other than receiving the wrong product.

In such cases, only Exchange or Store Credit will be offered, subject to policy eligibility.

We currently do not offer reverse pickups for international exchanges. However, if you can ship the product back to us yourself (at the address given below), we can make the exchange happen. Initiate an exchange by writing to us at care@glamstory.co.in, mentioning your order number, reason for exchange and the product you would like in its place. Our team will come back to you with all the details. Please note: We will be able to process the exchange after the package reaches our warehouse. In addition to that, the shipping charges for the exchange will have to be borne by you.

GLAM STORY
C-5/25A, Basement,
Ardee City, Sector- 52,
Gurgaon-122011. Haryana
India.
Ph.: +91-9354367919

We offer free shipping and cash on delivery on order below 10K across India.

Orders placed in India as well as outside India are catered by reliable courier services such as like Fed Ex, Bluedart, Aramex, Delhivery, Xpressbees, Ecom Express.

Yes, we do ship outside of India. You can check the shipping charges here.

Customs charges, brokerage fees or any other taxes applied by the destination country will be borne by the customer and Glam Story will not be responsible for it.

Liquids are classified as prohibited items by several countries; hence paints cannot be shipped as they will be held by customs.

You can pay for your purchase using credit card, debit card, Net Banking, UPI and wallets such as Paytm, Gpay, Phonepay etc. EMI facility is also available. We also offer Cash On Delivery on orders below 10K.

All these payment methods are 100% safe and secured.

We usually take 24-48 hours to get your orders ready for dispatch. Once dispatched, it should reach you within 3-4 business days depending on your location in India. Our team will get in touch with you in case of any further delays. International deliveries will take up to 5-6 business days. Please note: These delivery times are subject to location, distance, and our logistics partners. Delays during festivals & National Holidays aren't uncommon.

Once your order is dispatched, we will send you an email with the tracking details. You can track your package using that or can click here to track your order for domestic shipping and click here for international shipping.

You can clean the shoes with a brush and soapy water and leave them out to dry in the sun. In case of tough stains, the shoes are safe to dry-clean using white petrol. For more details on caring for your product, you may refer to our Product care guide.

Always store your shoes wrapped in a cloth, preferably a muslin cloth or dust bag, and keep them in a closed box along with the silica gel pack provided. Make sure the shoes are free of moisture, to avoid the growth of fungus over time.